Supplier Discovery Terms and Conditions

1. Introduction

Welcome to Esgrid’s supplier discovery platform (the “Platform”). These Terms and Conditions (“Terms”) explain how you may use our services.

The Platform is designed to help businesses — especially retailers, category managers, and buyers — discover suppliers, view product offerings, and send structured Requests for Information (RFIs). By signing up, you agree to follow these Terms.

2. Who Can Use the Platform

• Business context only. The Platform is designed for professionals such as buyers, procurement managers, and category managers. Use is strictly for business purposes, not private consumer use.

• No authority to bind required. You do not need legal authority to bind your company to use the Platform.

• Corporate email. To register, you must use your professional or corporate email address (unless explicitly waived by us, e.g., for pilots or testing).
  
  

3. Creating and Managing Your Account

• Sign-up options. You can create an account with your corporate email and password, or use your Google account.

• Multiple users per company. Several users from the same company may create accounts and use the Platform independently.

• Account security. You are responsible for keeping your login credentials safe. When you register or connect your Google account, the Platform only accesses what is necessary to create your account and, if you choose, to send RFIs on your behalf. We never access your inbox or unrelated data. If you suspect unauthorized access, contact us at support@esgrid.com.

• Responsible use. Do not create fake accounts, impersonate others, or attempt to bypass security controls.
  
  

4. What the Platform Offers

The Platform provides tools to make supplier discovery and communication easier:

• Search engine. Look up products and suppliers. Search results may include product names, categories, countries of sale, supplier names, websites, and business contact emails.

• RFI preparation. Select suppliers and use our AI assistant to draft professional RFIs. You can edit drafts before sending.

• Sending RFIs.

• Manual sending: The Platform generates a ready-to-send email in your mailbox. You can review, adjust, and manually send it to each selected supplier.

• Automatic sending: If you connect your Google account, the Platform will send RFIs automatically. Suppliers will receive the message directly from your email address, and all communication will appear in your own mailbox.

• History tracking. Your searches and RFI activity are saved for easy reference.

• AI assistance. Drafting support is provided by AI, but you remain responsible for reviewing and approving all content before sending.

• Continuous improvement. We may add new features to improve supplier discovery and will communicate significant changes.

5. How to Use the Platform Properly

To maintain a trustworthy environment, you must:

• Use supplier data only for supplier discovery and relevant RFIs.

• Not scrape, resell, or export supplier data in bulk.

• Not send spam or irrelevant messages to suppliers.

• Not attempt to disrupt, hack, or overload the Platform.

• Follow applicable third-party service terms (e.g., Google).

Important: If you engage in prohibited activities, we may suspend or terminate your account immediately.

6. Privacy and Data Protection

We process personal data according to our separate Privacy Notice. Key points:

• Data you provide at account creation is collected and processed.

• If you connect Gmail, we use it only for account creation and to send RFIs you initiate.

• You may close your account and request deletion of your data under GDPR rules.

7. Supplier Data and Supplier Rights

• Sources. Supplier data is collected from all available public sources.

• Use. Data is displayed in search results and used to enable RFI communications.

• Supplier rights. Suppliers may contact us to correct, update, or remove their profile: support@esgrid.com.

8. Intellectual Property

The Platform, including its software, database, and design, is owned by Esgrid or its licensors. You may use the data only for your own company’s supplier discovery needs, not for resale or competing services.

9. Reliability and Service Information

• Our efforts. We strive to keep the Platform reliable and up to date.

• Accuracy. Supplier data accuracy depends on the quality of public sources. We cannot guarantee completeness or correctness of all details.

• Third-party services. Where integrated services (e.g., Google) are used, their policies apply in addition to these Terms.

10. What We Don’t Guarantee

• We cannot guarantee that suppliers will respond to RFIs.

• We are not involved in negotiations or agreements that follow.

• We do not verify or certify suppliers.

11. Liability for Misuse

If your misuse of the Platform results in legal claims, you are responsible for addressing and covering those claims.

12. Suspension and Termination

• You may close your account at any time.

• We may suspend or terminate accounts for misuse, breaches of these Terms, or where legally required.

• Provisions relating to intellectual property, data handling, and acceptable use will survive termination.

13. Pricing

The core Platform features are free. Premium features for users or suppliers may be introduced. These will be optional, clearly described, and priced transparently.

14. Governing Law

These Terms are governed by Estonian law. Estonian courts will handle disputes.

15. Updates to the Terms

We may update these Terms if services or legal requirements change. As required under Estonian law, we will give at least 15 days’ advance notice of significant changes. Continued use of the Platform after that period means you accept the updated Terms.

16. Contact Us

Esgrid Technologies OÜ
Marati 5, Tallinn 11712, Estonia
support@esgrid.com